Related Keywords
- essential statistics
- customer support
- group support
- help desk management
- it help desk
- outlook
- software support
- helpdesk
- help statistics
- call center
- web based help desk
- track it
- web help desk
- web helpdesk
- helpdesk software
- service desk
- asset management
- customer service
- lead
- content
- technical
- remote
- membership
- etom
- request
- scheduling
- serviceplus
- service
- scale
- accounting
- management
- tracking
- itsm
- ecommerce
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- administration
- servicedesk
- solution
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- ipi helpdesk
- dispatching
- call
- inventory
- reporting
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- help
- ticket
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- call tracking
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- problem resolution
- purchase order management
- sla management
- knowledge base
- contract management
Computer support
Public Folder HelpDesk for Outlook 9.2.5
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.
- License: Shareware
- Language: English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish
- Release: 2007-01-10
- Size: 6 Mb
- Cost: 690.00 $
Public Folder HelpDesk for Outlook 10.0
Collaborate on helpdesk tickets in Outlook. Create tickets from email or web. Describe problems using attached files and rich text. Sort tickets. Get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and re-created in Outlook if needed. Mail conversations can be tracked. Statistics tool and knowledge base. PDA.
- License: Shareware
- Language: English, Czech, Danish, Finnish, French, German, Greek, Italian, Polish, Portuguese, Spanish, Swedish, Turkish
- Release: 2008-09-16
- Size: 8 Mb
- Cost: 990.00 $
Computer Tech Support Tool 3.0
Your Windows registry is a critical element of your PC system, a large database that supports normal computer operation. There are a number of causes of registry problems: more common causes are files left-behind after the un-installation or incorrect removal of software, hardware drivers that are either missing or corrupted, and startup programs no longer in use. Such issues lead to decreased PC performance, application errors and lockups, and c
- License: Shareware
- Language: English
- Release: 2006-11-15
- Size: 3 Mb
- Cost: 29.95 $
Commit CRM 3.7
Commit - CRM, Service and Billing for Small Computer Repair and Computer Services Businesses. Commit is an affordable CRM, Service, Dispatching, Contracts and Billing software solution designed for IT service providers who Provide maintenance services, Handle customer support calls and on-site visits, Sell hardware and off-the-shelf software, Bill customers for labor, expenses and products, Track Assets. Satisfy Customers, Increase Productivity.
- License: Commercial
- Language: English
- Release: 2006-08-17
- Size: 17 Mb
- Cost: 249.00 $
AccessAble Help Desk Pro Edition 2.55
A help desk program can be comprehensive without being confusing or difficult to learn. The intuitive interface of AccessAble Help Desk Professional Edition was designed to get support personnel up and running quickly. Dozens of reports are supplemented by a spreadsheet wizard to make getting information out as easy as it was to enter the information. Customizable web pages let users request support and technicians update data via browser.
- License: Shareware
- Language: English
- Release: 2004-12-31
- Size: 26 Mb
- Cost: 499.00 $
Polar Help Desk Free 4.1
Polar Help Desk Free is fully featured help desk software with one named license free of charge. You can use it commercially to support your clients (unlimited number of clients). No trial period expiration, no additional fees, no obligations and no forms to fill out. Its features like incident management, knowledge base, email integration, reports and user friendly interface - helps you manage your support department.
- License: Freeware
- Language: English
- Release: 2007-02-19
- Size: 9 Mb
- Cost: Free
SimpleHelp 2.19
Support your customers as well as the leading brand but for a fraction of the cost. You customers join a central queue simply by visiting your website. Your technicians then join sessions as they like (no simultaneous limit). Connected technicians can see the remote desktop, control the mouse and keyboard, text-chat with the customer and transfer files back and forth. Licensed at a one-off cost of $199 per concurrently active support session.
- License: Freeware
- Language: English
- Release: 2006-11-12
- Size: 14 Mb
- Cost: 199.00 $
SimpleHelp 3.4
Support your customers as well as the leading brand but for a fraction of the cost. Your customers join a central queue simply by visiting your website. Your technicians then join sessions as they like (with no limits). Connected technicians can see the remote desktop, control the mouse and keyboard, text-chat with the customer and transfer files back and forth. Licensed at a one-off cost from $395.
- License: Commercial
- Language: English
- Release: 2008-08-01
- Size: 28 Mb
- Cost: 395.00 $
Razor helpdesk 10U 3.1.10-10U
Razordesk is the tool you need to manage your business IT support requirement. Support staff and clients alike will appreciate the intuitive web-based console. Effortlessly track Requests & Faults, keep people informed, be notified of changes, generate reports and time bills, manage contractual obligations and much more. 10U Starter Edition is ideal for Small Business/SOHO. Easy to install and includes free 14 day installation support.
- License: Commercial
- Language: English
- Release: 2006-10-23
- Size: 10 Mb
- Cost: 175.00 $
Active Reception 1
The features inside Active Reception are Website Monitoring, Visitor Tracking and Proactive Chat Session. Live chat software is the only online customer service tool which provides you real-time data about your web-traffic. You want to know whether he is first time visiting your site, or he is a returning visitor, so you will use different approach when chatting with him. By monitoring his navigation through the website you can see what his preferences are, what he is interested in, etc. Also, the built in geo location system allows operators to find out which country the visitors are coming from and finally, track their “footprints” during their browsing session. The tracking system allows you to gather visitors’ IP address, host, resolution and browser configuration. You can also see how the visitors entered the site: through which page and the referrer, and in addition to that, the keywords they typrd in to find you. This data will help you to optimize your search marketing campaigns and take the most of them. If it is a returning visitor, the system will show how many times he has visited the website, and number of chats he had during his visits. A "proactive" chat request is the ability for a company representative to invite a web site visitor into chat without the visitor performing any action. The operator is a one click away from initiating chat to the selected visitor from the monitoring pane. Clicking the “Invite” button the operator will instantly initiate proactive chat window. The live chat can be used as a successful sales tool, too. By using proactive chat, the operator can engage the visitor in conversation and use various sales techniques during the chat. Maintaining the ability to serve quickly, keep channels open for follow up and demonstrate that you care. In the Ready Content you can define your canned messages, URLs and documents which can be used by your operators in their chats with one click instead of typing a whole sentence. But if the data is not organized it has no value. You have to possibility to organize your ready content in Departments and Topics, so that the operators don't get lost in the labyrinth of information. Ready content consists of one/more sentences with greeting lines, certain answers, questions or other content that the operators use often while talking to visitors. This will help you to improve response time and provide high quality service. Often visitors get lost on your website and can not find the information they need. Instead of losing time in explaining on which page the information is placed, the operator can send him the URL of the page with just one click. During the chat session, you can also use the uploaded files, to send additional documented information such as brochures, tutorials, case studies in .doc, .pdf etc format and support your ongoing marketing campaigns through your website. All the messages received offline while live chat is not available (during the period of unavailable operators to answer the questions of the website visitors) or data for customers that filled contact card and are asking for some service, are stored in one place. This feature will help you to receive and manage your client inquiries from one place and mantain high level of quality e-mail customer service for your visitors in addition to live chat support. Measure your website traffic and see how you are performing. Do your visitors find your website interesting and useful? Do your website meet yours and your visitors' expectations? View how many hits your web site is receiving by hour, day, week, month, and year; see how long your visitors stay on your website and these numbers will help you find the answers to these questions.
- License: Commercial
- Language: English
- Release: 2007-07-01
- Size: 300 B
- Cost: 69.00 $
ATAF-Support 1.5
The ATAF-Support program is a FREE online web database application that can handle online support request. ATAF-support run on IIS 4.0/5.0 server or a Linux server with Chilli ASP installed The ATAF-Support has 4 forms * A support form where the user can raise a support request * A reply form where the help desk can answer support questions * A view form where the users can read the answer * A Knowledgebase search form
- License: Freeware
- Language: English
- Release: 2002-12-01
- Size: 49 Kb
- Cost: Free
Responsive Knowledgebase 1.01
Responsive KnowledgeBase is a helpdesk tool that allows you to record solutions to problems and search for those solutions in the future. That is, it lets you create a database of technical problems and their solutions. When a customer calls in with a problem, you can quickly search the database to see if that problem has been solved in the past. If it has, RKB displays the solution.
- License: Demo
- Language: English
- Release: 2002-07-17
- Size: 437 Kb
- Cost: 49.00 $
VerifyMyPC 2.6
VerifyMyPC is the change tracking and management tool that watches for important changes to computers running Microsoft Windows NT/2000/XP/2003/Vista. Reduce technical support times from 2 hours to 5 minutes by tracking important changes made to systems. Start with the high-level summary of easy-to-understand sentences and optionally drill down to files and registry entries. Have intelligent conversations between users/customers and IT.
- License: Shareware
- Language: English
- Release: 2007-04-07
- Size: 3 Mb
- Cost: 10.00 $
ieSupportManager 1.62
ieSupportManager is a fully featured desktop and web based helpdesk system. It includes a web interface, email notifications, email logging, knowledgebase, contract management facilities and a comprehensive suite of reports. ieSupportManager is easy to implement and use, highly customisable, and very competitively priced. The system can also be built upon to provide a bespoke solution if needed.
- License: Demo
- Language: English, German, Spanish
- Release: 2006-11-20
- Size: 15 Mb
- Cost: 630.00 $
123 Live Help Chat Server Software 3.2
123 Live Help offers stronger features to you. With the V_3.2, staff can invite website visitors on their own initiative and begin one-to-one chat with visitors, to promote sales with online customer support. Also client can choose sales. The advantage of 123 Live Help is that its chat clients are created by flash and the communication can be completely web-based! It's Java chat server&. Optional video chat for staff is available.
- License: Shareware
- Language: English, Afrikaans, Arabic, Chinese, ChineseSimplified, ChineseTraditional, Croatian, Czech, Danish, Dutch, Finnish, French, Georgian, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Korean, Norwegian, Other, Polish, Portuguese, Russian, Serbian, Spanish,
- Release: 2008-04-21
- Size: 27 Mb
- Cost: 599.00 $
Instant Housecall Remote Support 4.4
Deliver on-demand remote support and remotely access unattended computers with a single powerful tool. Instant Housecall works securely through firewalls with no pre-installed software or configuration. Work from anywhere. Reboot your customer's PC into safe mode, auto-reconnect, transfer files, chat, accept online payment, track session history and more. Vista and UAC support. 15 Day Unlimited Free Trial. Lots of free goodies.
- License: Shareware
- Language: English
- Release: 2008-08-05
- Size: 1 Mb
- Cost: 49.00 $
Textmodules for Software Support 1.00
Answer your support e-mails faster with these canned texts for Outlook. 55 texts modules make your start easy. Each text is available in 2 languages, perfect for your international Outlook helpdesk to relieve your e-mail overload. Matching text modules are automatically suggested or can be chosing from a menu structure directly in Outlook. No external clipboard utilities or clipboard extenders required.
- License: Freeware
- Language: German, English
- Release: 2007-11-27
- Size: 258 Kb
- Cost: Free
Arabic Keyboard Layout Support 5.1
- Enable/Disable the Arabic keyboard using Control + Shift - Is not affected if you have other non arabic keyboard on the computer installed. - Doesn't install system files - Arabic Unicode enabled, used for chat and search - Arabic Wordpad, to write Arabic unicode Documents - Save/open Arabic Unicode files. - Save As Arabic HTML files - Virtual Keyboard to show the Arabic keyboard, and when you click on shift, it shows the
- License: Shareware
- Language: English, Arabic, ChineseSimplified, ChineseTraditional, French, German, Italian, Japanese, Russian, Spanish
- Release: 2006-10-28
- Size: 3 Mb
- Cost: 15.00 $
The Job Log 3.0
The Job Log is used by Customer Support departments to record and track calls to the help desk. Reports show both open and closed tickets with a knowledge base of resolutions that shows resolutions of previously closed tickets.
- License: Shareware
- Language: English
- Release: 2007-09-18
- Size: 40 Mb
- Cost: 24.95 $
SkyFex Remote Assistant Free/Pro
SkyFex Remote Assistant is a service that allows seeing what is happening on the remote computer desktop in real time. This is a secure service, does not require additional software installation and configuration and works transparently through proxy/firewall and NAT networks. SkyFex is Windows based and requires Internet Explorer to run it.
- License: Shareware
- Language: English
- Release: 2007-03-01
- Size: 117 Kb
- Cost: 29.95 $
123 Live Help Chat Server Software 1.0
123 Live Help Chat Server Software offers full-featured software or hosting service for your sales rep. or supporter to one-to-one chat with website visitors, to promote sales with online customer support. The advantage of 123 Live Help is that its chat clients are created by the cut-edge technology of flash and the communication can be completely web-based! It's Java chat server& flash live chat client with cheap price.
- License: Shareware
- Language: English, ChineseSimplified
- Release: 2005-07-27
- Size: 16 Mb
- Cost: 399.00 $